The Open Matt Project

*sigh* Paper Chase

Sometimes you do the best you can, and then some, and things still go wrong. I had some banking stuff to take care of months ago, and because I was confused about how to do it, I figured I'd just wait until I was back in NYC (where the accounts were) to deal with it. That way I could sit there at the main branch and deal with professionals.

Well, I went to the Chase Manhattan bank on 5th Ave and 45th St (or so) and spoke with three representatives about what I wanted to do, what I needed to do, and how to do it. I went through very slowly and had the people actually fill out the forms for me so there was no mistake. I double-checked their information. I asked if they were positive that the information was all correct. I even peeked around the counter to make sure their screens showed the right data. My final step was to ask "so I am going to get X at Y day at Z location. You are positive?"

"yes, sir!"

Nope. They screwed it up. Exactly the error I asked them about - the mailing address. So I call today and find this out and go ballistic. These are the exact same assholes who will happily take your home if you miss a payment by one minute (and I don't begrudge them that attitude!) but can't seem to mail me my money after I left it there for 15 years.

Fortunately, my going ballistic seems to have scared the clerk. He put me on hold, just now, and in less than the time it took to write this he is cancelling the check and sending me a new one FedEx overnight.

I ask you, what's the point in being anal if you can't stop shit like this?

Posted by Matt at August 18, 2003 03:12 PM